Business Need: Rose Law Group PC has been a very fast paced immediate need client since its inception. When we started with Rose Law Group they were 3 attorneys and 1 assistant. In five years they have expanded to over 40 employees and added whole new areas of law practice.
Rose Law had several problems that they turned to CCNS to solve. They needed always on and synchronized communication. They needed the ability to collaborate on client matters. They needed the ability to ensure business agility in growth, in after-hours support, and in geographically dispersed areas.
They had considered other IT providers, but found that they didn’t understand their business needs and didn’t have the expertise.
Not knowing enough about IT themselves they never really considered doing in house. Especially since at inception, the firm wasn’t large enough to justify a full time IT staff member.
Solution: When asked, Rose Law has chosen the CCNS solution for their total IT needs for a few reasons.
1. Extremely responsive support.
RLG engages CCNS support through phone calls, emails, and through use of the customer portal. The average response time for RLG during 2009 has been less than 15 minutes. Allison Nathanson (RLG Office Manager) has commented on how she appreciates knowing that she can call anytime from anywhere and have someone available to solve her technology needs.
2. The comprehensiveness of support
RLG knows that CCNS understand their business and has the expertise to handle any technology solutions that come. CCNS has always kept its highly trained staff up to date on the latest in technology development.
3. Business Technology Strategy
RLG has a great peace of mind because of knowledge that CCNS is looking out for the future of RLG. CCNS regularly engages RLG to consider how technology fits into their overall business strategy. Using technology to drive better business results rather than it being an annoying expense.
Rose Law has the need for always on communications and availability above 99.999 percent. They love the mobility solution CCNS has engineered for them and the ability to utilize the latest in technology.
Right now we are currently transitioning many of their stations to no maintenance thin clients to reduce their workstation overhead dramatically. The cost of ownership of these units is below %50 of a traditional workstation.
Furthermore, RLG’s move to fixed cost IT support has saved them %30 of their annual IT cost in the first year alone.
“We feel CCNS is a partner. We look at them as though they are internal staff, but better because all of them are available. They meet all our needs and expectations, and cost less than we could hire someone to do it ourselves.”
“We feel CCNS is a partner. We look at them as though they are internal staff, but better because all of them are available. They meet all our needs and expectations, and cost less than we could hire someone to do it ourselves.” 